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Shipping & Returns

Shipping Policy

Orders are usually shipped the same or next business day after they are placed. We can take up to 3 business days to ship orders from our store during holidays, Friday afternoons, weekends, and during physical inventory audits.
When your order is shipped, you will receive an email with tracking details. Within one day of shipping out, you will receive a tracking update.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbours and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

What are the delivery charges?

  • Each Seller charges a different delivery fee.

  • On low-value items, sellers incur relatively higher shipping costs. In such cases, charging a limited delivery fee assists them in compensating logistics costs. Please refer to your order summary to assess the delivery charges for individual products.

  • If the order value is less than Rs500, a Rs 40 delivery charge per item is applied to EW-Assured products. Orders of Rs 500 or more are delivered free of charge.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
Between the time you put your order and the date of delivery, which is based on the timelines displayed on the product page, it is likely that the Seller or our courier partners will be on holiday. We add a day to the predicted date in this situation. Some courier partners and Sellers do not work on Sundays, which is taken into account when calculating delivery times.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?
Between the time you put your order and the date of delivery, which is based on the timelines displayed on the product page, it is likely that the Seller or our courier partners will be on holiday. We add a day to the predicted date in this situation. Some courier partners and Sellers do not work on Sundays, which is taken into account when calculating delivery times.

Estimated delivery time depends on the following factors:
1. The vendor who is selling the item.
2. Availability of the product with the Seller.
3. The address to which you want your order delivered, as well as the seller's location.

Are there any hidden costs (sales tax, octroi, etc.) associated with products sold by EW Sells?
1.When you purchase on EW Sells, there are no hidden fees. The prices listed on the website are final and all-inclusive. The price listed on the product page is the price you will pay.
2. Delivery charges are not hidden fees; they are assessed (if at all) in accordance with the Seller's shipping policies.

Why does each seller's estimated delivery time differ?
1. You've already found that sellers of the product you're interested in have varying estimated delivery times. Stock availability, the Seller's geographic location, your shipping destination, and the courier partner's time-to-deliver in your location all influence delivery times.

2. Please enter your default pin code on the product page (you do not have to do so each time) to get more accurate delivery times on the product page.

Seller does not/cannot ship to my area. Why?

  • To check out if the product can be shipped to your place, enter your pin code on the product page (you don't have to do it every time).

  • If you delay until the checkout stage to include your pin code, the pin code in your shipping address will be used to check for serviceability.


Whether or not your position can be serviced is determined by a number of factors:

  • Whether or not the Seller will deliver to your place.

  • If there are any legal restrictions in shipping specific items to your place, please let us know.

  • The presence of dependable courier partners in your area.

  • At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the Cod option not offered in my location?
* The ability of our courier partner serving your location to accept cash as payment at the time of delivery determines whether Cod is available.
* Depending on the destination, our courier partners have limits on the cash amount payable on delivery, and your order value may have exceeded this limit.
* To see if COD is available in your location, enter your pin code on the product page.

Return Or Exchange Or Refund Policy

You have 3 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received your item must be in the original packing.

  • Your item needs to have the receipt or proof of purchase.

  • once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

  • If your return is approved ,we will initiate a refund to your credit card.

  • You will receive the credit within a couple of days, depending on your card issues policy.

Return will be processed only if :


It is determined that the product was not damaged while in your possession;
The product is not different from what was shipped to you;
The product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card, and all the accessories therein).
Products are returnable only if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on EW sells.

Products are returnable only within 3 calendar days after receiving the product.
 
Receipt or proof of purchase is mandatory for returning a product.

Products may not be acceptable for return in some cases, including cases of buyer's remorse such as incorrect model or colour of the product ordered or incorrect product ordered.

Products marked as "non-returnable" on the product detail page cannot be returned.

EW will refund your amount once the return is approved. The product return will be approved only after a complete inspection of the product and details. EW Sells  will notify you about your refund status.

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